We want the first conversation to feel effortless.

Ivana Soria, trading as Matchelier
Friesenbergstrasse 108, 8055 Zürich, Switzerland

Onboarding is free. The price for an arranged introduction is CHF 30 per person.

After you complete onboarding, we’ll be in touch as soon as we have a potential match for you. We’ll offer to introduce you two, and each of you decides whether to accept. If you both agree, the agent will coordinate with you both to arrange a time and place to meet.

Payment is only due once the time and place are confirmed and agreed to by both of you. Venue costs, such as drinks, meals, or tickets, are paid separately.

Once onboarding is complete, you can wait for us to contact you with a potential match. We’ll occasionally check in with progress updates or ask for clarification or more information as we consider matches. We do not promise a fixed check-in schedule or a timeframe for finding a match.

You can decline proposals as often as you want. Declining does not affect matching or your availability for future introductions.

If the other person ghosts you or does not show up for your arranged meeting, you can receive a refund of your introduction fee.

Email support@matchelier.ch with your device model, iOS version, and a short description of what happened. Please do not email intimate personal details, identification documents, or information about another person.

1. Sign in with the same verified email, Google, Apple, or connected messaging channel to return to your saved account. Save a sign-in method before abandoning a guest session.
2. Use the information button to review your working brief and current onboarding progress.
3. Choose “Start over” in the working brief if you want a fresh onboarding conversation.

You can start without an email, using an opaque account ID. You can later save access with a verified email, Google, Apple, or a connected messaging channel. Before signing out or reinstalling, save a sign-in method: losing an unlinked guest credential can leave the account inaccessible. Switching a messaging chat to an existing account leaves earlier messages in the original account; it does not copy history or privacy choices. Closing or reinstalling the app does not delete the server-side account or conversation. To sign out, revoke another device, or correct your brief, use the relevant in-app control. Account deletion can be initiated from the information screen; it immediately revokes active sessions and begins the human-verified erasure process.

Check microphone, camera, and photo-library permission in system settings. Voice answers are uploaded and transcribed only after you finish recording; photos are processed before they become available to the conversation. If processing appears stuck, keep the app installed and send support the approximate time of the attempt—never the private content itself by email.

TestFlight testers can also open TestFlight, select Matchelier, and choose “Send Beta Feedback,” which is Apple’s label for this system action. A screenshot is useful when the issue is visual.

The private-launch app stores your account, conversation, working brief, confirmed voice transcripts, and selected photos on Matchelier’s server. AI providers and human matchmakers process information only for the service purposes described in the privacy notice. Your conversation and private working notes are not shown to potential matches. Profile photos may be shown privately in curated proposals after the app discloses that use and records your consent.

General support: support@matchelier.ch
Privacy requests: privacy@matchelier.ch