matchelier Back home

Private-launch support

We want the first conversation to feel effortless.

The private-launch app creates a private account and lets you continue your encrypted concierge conversation and working brief across devices.

Deutsche Fassung

Service operator

Ivana Soria, trading as Matchelier
Friesenbergstrasse 108, 8055 Zürich, Switzerland

Send feedback or get help

Email support@matchelier.ch with your device model, iOS version, and a short description of what happened. Please do not email intimate personal details, identification documents, or information about another person.

Email private-launch support

Continue, sign out, or start over

  1. Reopen Matchelier and sign in with the same email to continue your saved conversation.
  2. Use the information button to review your working brief and current onboarding progress.
  3. Choose “Start over” in the working brief if you want a fresh onboarding conversation.

Closing or reinstalling the app does not delete the server-side account or conversation. To sign out, revoke another device, or correct your brief, use the relevant in-app control. Account deletion can be initiated from the information screen; it immediately revokes active sessions and begins the human-verified erasure process.

Voice and photo problems

Check microphone, camera, and photo-library permission in system settings. Voice answers are uploaded and transcribed only after you finish recording; photos are processed before they become available to the conversation. If processing appears stuck, keep the app installed and send support the approximate time of the attempt—never the private content itself by email.

TestFlight feedback

TestFlight testers can also open TestFlight, select Matchelier, and choose “Send Beta Feedback,” which is Apple’s label for this system action. A screenshot is useful when the issue is visual.

Privacy

The private-launch app stores your account, conversation, working brief, confirmed voice transcripts, and selected photos on Matchelier’s server. AI providers and human matchmakers process information only for the service purposes described in the privacy notice. Your conversation and private working notes are not shown to potential matches. Profile photos may be shown privately in curated proposals after the app discloses that use and records your consent.

Contact

General support: support@matchelier.ch
Privacy requests: privacy@matchelier.ch